Firm set-up · For law firms
How far can your law firm grow?
Last updated: 4 November 2026 · Reading time: 8 minutes
Imagine a person sitting happily inside a beautifully furnished cage. The chair is comfortable. The coffee is good. Everything they need appears to be within reach. Then they decide to go somewhere new, and discover the bars.
Now imagine standing on a hill overlooking the Tanzanian countryside. Open skies. Acacia trees. Several possible routes stretching towards the horizon. Beside you is a guide who helps you understand the terrain and prepare for the journey. You choose the destination.
That is the idea behind Unomia: a law firm should be able to shape its working environment as its practice develops, with Casey helping the team find its way.
Key points
- Familiar software has real value. The real test is how well your system can accommodate change when your firm wants to work differently.
- With Unomia, your firm has a dedicated database and an environment that can be configured and extended around its way of working: your case structures, your information requirements, your processes.
- Each practice area can have its own route, from a detailed family law intake to different approvals in employment law.
- Casey, Unomia's AI coworker, is your guide through the working day. Lawyers retain the final say.
- Unomia is young and still has to earn your confidence. So start with one workflow and judge it by what it delivers.
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What happens when your firm wants to work differently?
Familiar software has real value. Your team knows where to find a file, record time and send an invoice. Moving away from that familiarity deserves careful thought.
But a useful question often goes unasked: what happens when your firm wants to work differently? Perhaps your family law team needs a more detailed intake. An employment lawyer wants a different approval process. A new service calls for a specialist integration. The test is how well your system can accommodate that change.
What happens to your working day when the platform is unavailable?
The comfortable part of a familiar system is knowing how it works. The uncomfortable part becomes visible when it stops working.
In December 2025, Wijs Letselschade publicly reported that problems with its BaseNet environment affected access to files, email and document preparation. Its subsequent update stated that the disruption had been resolved on 10 December. On 5 January 2026, another customer publicly reported renewed disruption affecting her office. These are accounts of those customers' experiences, rather than a complete record of BaseNet's availability. [1–2]
These experiences raise a question every law firm should ask of every provider, including Unomia: what happens to our working day when the platform becomes unavailable?
Good to know: four questions for every provider
- How are backups restored?
- How does essential information remain accessible?
- How are incidents communicated?
- What recovery commitments apply?
A dedicated database does not make a platform immune to downtime. Continuity also depends on hosting, maintenance, recovery procedures and support.
How do you get from "We need this" to "This is how we work better"?
Every improvement starts with "We need this". What matters is having a practical route to "This is how we work better".
A shared product roadmap has advantages: development costs are spread across customers, and improvements can benefit many firms. But your firm's most valuable improvement may serve a very specific need. It might be a family law intake, a particular approval process or a connection to a specialist application.
If that change requires a core product update, its timing may depend on the supplier's wider priorities. Your need can be urgent for your firm without being urgent for the wider customer base.
Unomia's approach creates another route: configuring or extending your firm's environment around an agreed need. That can reduce dependence on a feature becoming a priority for the wider customer base.
It does not make every change immediate. Complexity, budget, testing and future upgrades still matter. The question is whether your firm has a practical route from a useful idea to a better working day.
How does Unomia compare with BaseNet, Kleos and Urios?
BaseNet, Kleos and Urios already offer ways to connect other applications. BaseNet lists integrations for areas including telephony, document automation and accounting. Kleos explicitly offers an API for custom integrations and workflow automation. Urios lists connections including Microsoft 365, SharePoint and accounting tools. [3–5]
Connections are part of the picture. So is the ability to change what happens inside your working environment: the information you collect, the sequence of tasks, the approvals and the way your team receives support. A list of integrations alone does not tell you how a system will fit your future practice.
Unomia brings a firm's own environment, practice workflows, integrations and AI assistance together on an extensible platform. [6] The practical comparison is how each solution handles the changes your firm actually needs, including the effort, cost and ongoing support involved.
What does "your own environment" mean?
With Unomia, your firm has a dedicated database and an environment that can be configured and extended around its way of working. [6] That gives "our system" a practical meaning: your case structures, your information requirements and your processes, developed with Unomia.
It does not mean ownership of all underlying software. Licensing, integration availability and implementation agreements still matter. Useful freedom comes from having a workable route to change, with clear responsibility for maintaining it.
Why do different practice areas need different journeys?
Family law
An intake may need to capture family relationships, children and financial information. The workflow might then organise document requests, client communication and review steps around those circumstances.
Employment law
An employment case may need a different sequence, different information and different approvals.
Inheritance law
An estate case may involve several people whose roles and information needs change as the case progresses.
These are examples of workflows a firm could design with Unomia. The aim is to turn the firm's expertise into a repeatable way of working, while leaving room for the individual case. Exactly what is configured depends on the agreed implementation.
How does Casey help you navigate the working day?
Freedom is more useful when someone helps you make sense of the choices. Casey is Unomia's AI coworker, supporting activities such as case summaries, draft communications, deadline monitoring and invoice preparation. Lawyers retain the final say. [7]
Think of Casey as your tour guide. You can ask what needs attention, what information is missing or what has changed since you last reviewed a case. The value lies in making the next step easier to understand.
The lawyer decides: for decisions with legal, financial or external consequences, human approval remains essential. [7] A good guide helps you see the route and its risks; you remain responsible for the direction.
Why choose a young solution?
There is an obvious question: why choose Unomia when established alternatives have a longer history?
Unomia is a young solution. It still has to earn the confidence that established providers have built over years. The technology underneath Unomia is proven and used worldwide; Unomia's workflows, integrations and Casey must demonstrate their value in everyday legal practice.
Choosing something new therefore takes confidence, and evidence.
01
Start with one workflow
See it demonstrated using realistic scenarios.
02
Agree on success
Agree up front what success looks like.
03
Test the arrangements
Test the migration and support arrangements.
04
Expand on results
Expand when the results justify it.
Every extension also needs testing, maintenance and attention when the platform is upgraded. Agreeing those responsibilities is part of making adaptability sustainable.
AI is changing what firms can expect from their technology. An adaptable environment creates room to explore new possibilities, assess what genuinely helps and adopt improvements as they prove their value. Staying with a familiar system is a decision too: consider what your firm might miss if its tools cannot accommodate the way it wants to develop.
When comparing Unomia with BaseNet, Kleos or Urios, bring a real example: "This is how we work today. This is what we want to change. Show us how we would get there."
Frequently asked questions
What does Unomia mean by your firm's own environment?
Your firm gets a dedicated database and an environment that is configured and extended around its way of working: your case structures, your information requirements and your processes. It does not mean ownership of all underlying software. Licensing, integrations and implementation agreements still matter.
Does a dedicated database prevent downtime?
No. A dedicated database does not make a platform immune to downtime. Continuity also depends on hosting, maintenance, recovery procedures and support. Ask every provider, including Unomia, how backups are restored, how essential information remains accessible, how incidents are communicated and what recovery commitments apply.
Can Unomia make every change immediately?
No. Unomia offers a route to configure or extend your environment around an agreed need, without waiting for a feature to become a priority for all customers. Complexity, budget, testing and future upgrades still matter.
Do BaseNet, Kleos and Urios offer integrations too?
Yes. All three offer ways to connect other applications. So also compare what you can change inside the working environment, such as the information you collect, the sequence of tasks and approvals, and the effort and support involved.
Does Casey make decisions for the lawyer?
No. Casey supports activities such as case summaries, draft communications, deadline monitoring and invoice preparation. For decisions with legal, financial or external consequences, human approval remains essential. Lawyers retain the final say.
How do I get started with Unomia?
With one workflow. Book a free 30-minute introduction, bring a workflow you would like to improve, and we will show with realistic scenarios how Unomia would set it up.
What would your firm change first?
You do not have to cross the whole landscape on your first day. Choose a first route, take Casey along and judge the journey by what it delivers.
Book a free 30-minute introduction. Bring one workflow you would like to improve, and let's explore a route together.
Sources
- Wijs Letselschade, customer notice dated 4 December 2025, updated to report resolution on 10 December: Vertraging door storingen in ons CRM-systeem (Dutch)
- Customer report on LinkedIn dated 5 January 2026: LinkedIn post (Dutch)
- BaseNet, Integrations
- Wolters Kluwer, Kleos integrations
- Urios, Integrations
- Unomia, Platform and dedicated database
- Unomia, Casey and human oversight