How do I get help with Unomia?
Submit a ticket, follow it in your account, and read how each step of Unomia works.
Unomia customers get help in two lines: your Unomia Partner answers first-line questions about daily use, and Unomia handles product questions. Submit a ticket with the form and follow its status under My tickets in your account. Firm Plus can add an SLA with agreed response times.
How we help
1. Submit a ticket
Describe your question, choose a clear subject and add a screenshot if it helps. You receive a confirmation by email.
2. The right person picks it up
Your partner or Unomia picks up the ticket, depending on the question, and replies by email.
3. Follow it in your account
Sign in and open My tickets to see the status and the whole conversation.
Submit a ticket
For Unomia customers. We reply by email, and you can follow the ticket under My tickets.
Read how each step works
Every step of Unomia is explained on the platform page, with what communication, documents and Casey do in it.
Frequently asked questions
Who do I contact first?
Your Unomia Partner, for questions about daily use and the setup of your firm. For product questions, or when something does not work as expected, submit a ticket.
Is help included in my plan?
Yes. Help with the product by Unomia is included in Firm Standard and Firm Plus. Firm Plus can add an SLA with agreed response times, availability and a named contact.
Can I attach a screenshot?
Yes. The ticket form accepts attachments, such as a screenshot of what you see.
I am not a customer yet. Where do I ask my question?
Use the contact page or book a demo. The ticket form is meant for customers.
See your own process in Unomia
We show the six steps with a case from your own practice area.